• Managed Services
  • Supplier Portal
  • Supplier Integration
  • Catalog Management
  • Webinars
• Supplier Network
• Become a Supplier

Managed Services

Managed Network Services for better supplier management

SciQuest operates as an integral part of your procurement automation team. Managed Network Services are part of every customer's contract with SciQuest. Not only does SciQuest support your needs during implementation, but also as part of everyday operations as the supplier base grows and changes.

Our Supplier Network Services project managers bring extensive experience and technical knowledge to help customers and suppliers connect easily and rapidly. So you can get a rich set of catalogs and technical integrations at a fraction of the cost of doing it yourself.

Managed Network Services deliver winning buyer-supplier relationships

With SciQuest Managed Network Services, you can outsource the day-to-day burden of supplier enablement and focus on strategic procurement initiatives like preferred supplier positioning, contract management and supplier sourcing. But you still maintain full control over product, price and service from your suppliers.

Our Managed Network Services benefit buyers expressly because they also benefit suppliers who need:

• Speed to market for enablements.
• A proven method of success.
• Technical enablement support.
• Easy yet powerful tools.

How SciQuest provides superior supplier enablement

• Manage supplier enablement projects following a proven, agile methodology; working collaboratively with both customers and suppliers.
• Assist suppliers in using the SciQuest Supplier Portal, our tool for rapid data transfer and updates to catalog content.
• Process and maintain catalog content and pricing for suppliers, if needed.
• Validate catalog content for improved search results and reporting.
• Work directly with suppliers to address technical challenges such as formatting, electronic connections and testing.
• Test all supplier connections and catalogs before going live.
• Ensure up-to-date content and pricing from suppliers participating in the SciQuest Science Catalog with communications and update campaigns.
• Train suppliers in e-sourcing and educate new suppliers on the value of participating in the SciQuest Supplier Network.
• Improve supplier relationships by visiting suppliers' sites and hosting suppliers at SciQuest events.

Supplier management toolset

SciQuest has invested heavily in developing a set of supplier management tools:

• The Supplier Portal - the suppliers' main gateway into the SciQuest Eprocurement solution.
• The CMT - the Content Management Tool required for managing hosted catalogs with educational materials, standards documentation, etc.
• Technical Integration Handbooks for implementing the cXML standard integrations for punch-out, orders and invoices.
• Technical specifications.
• A supplier knowledge base.
• Written test scenarios.
• Online training on integrations and catalog management.
• Best Practices - key learnings for the benefit of customers and suppliers.

The SciQuest supplier advantage

Unique to our Supplier Network Services, SciQuest provides free one-on-one supplier technical support and education. This intense support is tailored to both the large and the small supplier to ensure success for all our customers.

SciQuest's Supplier Network Services team works closely with the supplier's technical resources to load their catalog data and ensure successful enablement. SciQuest manages the entire process on behalf of customers from initial enablement, to day-to-day monitoring, to ongoing content and pricing updates.

SciQuest's services are particularly helpful in encouraging the participation of new and smaller suppliers. These services have also allowed SciQuest to develop unique relationships with suppliers serving a broad range of markets. Our customers are able to leverage these supplier relationships to enhance the quality of service they receive.

Please note that suppliers are not charged a participation fee or a transactional fee for trading with their customers. In SciQuest's experience, this arrangement makes suppliers more willing to participate in the customer's solution.